GuestLens audits the public signals that shape booking decisions: reviews, Google listing, menu, website, and competitors. No POS access. No internal data. Just the truth your potential guests already see.
Google reviews, Yelp, TripAdvisor, your website, menu, reservation flow, Google Business Profile, and nearby competitors. Everything a potential guest sees.
Recurring complaint patterns, unanswered negative reviews, broken mobile flows, hidden CTAs, competitor gaps. Specific, screenshotted, evidence-backed.
Prioritized issues with concrete remediation steps. What to fix first, why it matters for revenue, and how. Or we fix them for you.
9 of the last 30 negative reviews mention slow seating or reservation confusion. That's not a bad night. That's an operational pattern costing repeat visits.
Menu loads as a 4MB PDF on mobile. Reservation button is below the fold. 62% of your traffic is mobile. They're bouncing before they book.
Three competitors within 0.5 miles have owner responses on every negative review. You have 47 unanswered negative reviews in 2 months.
After implementing review response templates and updating the Google Business description, one client saw a 12% increase in weekly reservation requests within 30 days.
Every unanswered review, every buried reservation link, every stale Google listing is a guest who chose your competitor instead.
GuestLens shows you what they saw. Then helps you fix it.